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Looking for a change in ICBC policy

I am writing in hopes of getting some changes made to one policy of ICBC; the privacy policy regarding drivers. Last week I phoned requesting a Drivers Abstract and a Claims History for my husband, as I do all the paper work for him.

I am writing in hopes of getting some changes made to one policy of ICBC; the privacy policy regarding drivers.

Last week I phoned requesting a Drivers Abstract and a Claims History for my husband, as I do all the paper work for him. I was told that ICBC could not comply with my request unless my husband was there to verify it. Subsequently, we had to wait until my husband could take time off from work to phone in person from home, as he works in a remote area which has no satisfactory cell phone service. This resulted in losing a half day of work.

On Thursday, Aug. 26, my husband phoned when the ICBC office opened, and gave all his personal information requested. We were assured that their office could fax the requested documents very soon, so we left; my husband going to work. Upon my late return, I discovered that only the Drivers Abstract had been faxed. On Friday I phoned ICBC to alert them to the error of not also faxing the Claims History. I asked for it to be faxed as well, but was refused. I was told that my husband had to be there in person AGAIN, in order to comply with my request. It made no difference that it was their office who had not sent both documents the day before. It made no difference that he had already given all his personal information the day before, and that the fax comes to our home, and therefore it is me that takes care of said documents.

So, what really is the purpose of the privacy policy? My husband had to take off time from work a second time in order to get the document that was omitted, subsequently losing another half day of work to get this straightened out. Cannot ICBC correct a mistake without causing undue hardship for a client?

I hope ICBC reviews this situation, and tries to use a little more common sense when dealing with a similar case should it occur in the future.

Looking forward to a change in policy,

Eileen Bassett & Richard Bassett,Dawson Creek

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